1. Introduction
Heather Grizzard ("we," "us," or "our") operates heathergrizzard.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, engage with our services, or communicate with us, including via SMS/text messaging.
By accessing our Site or providing your information, you consent to the practices described in this policy. If you do not agree, please do not use our Site or services.
2. Information We Collect
Information You Provide Directly
- Contact information: name, email address, phone number, and business name
- Booking information: when you schedule a discovery call or strategy session through our booking system
- Communication content: messages, questions, and information you share through contact forms, email, SMS, or during consultations
- Payment information: processed securely through our third-party payment processor (Stripe); we do not store full credit card numbers
Information Collected Automatically
- Device and browser information: IP address, browser type, operating system, and device identifiers
- Usage data: pages visited, time spent on pages, referring URLs, and click behavior
- Cookies and tracking technologies: we use cookies and similar technologies to improve your experience and analyze Site usage
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Process bookings, payments, and service delivery
- Communicate with you about your account, services, or inquiries
- Send appointment reminders and service-related notifications via email or SMS
- Send marketing communications where you have opted in (including SMS/text messages)
- Improve our Site, services, and user experience
- Comply with legal obligations
SMS/Text Messaging Disclosure
When you provide your phone number and consent to receive text messages from us, we may send you:
- Transactional messages: appointment confirmations, reminders, and service updates
- Marketing messages: information about new services, special offers, and relevant content (only if you have explicitly opted in)
Message frequency: Message frequency varies. Transactional messages are sent as needed based on your interactions. Marketing messages are sent no more than 4 times per month.
Message and data rates may apply. Your carrier's standard messaging rates apply to all text messages sent and received.
Opt-out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a one-time confirmation message. After opting out, you will no longer receive text messages from us unless you re-subscribe.
Help: Reply HELP to any message for assistance, or contact us at heather@heathergrizzard.com.
Consent is not a condition of purchase. You are not required to consent to receive SMS messages as a condition of purchasing any goods or services.
We do not share your phone number or SMS opt-in data with third parties or affiliates for their marketing purposes.
4. Legal Basis for Processing (SMS & TCPA Compliance)
We obtain your express written consent before sending any SMS/text messages. This consent is obtained through:
- Opt-in forms on our website where you check a box or enter your phone number with clear disclosure
- Booking forms where SMS reminders are clearly described
- Verbal consent documented during consultations
We maintain records of all consent obtained, including the date, time, method of consent, and the specific language presented at the time of opt-in, in compliance with the Telephone Consumer Protection Act (TCPA) and applicable state laws.
5. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
- Service providers: Third-party tools that help us operate our business, including GoHighLevel (CRM and communications), Stripe (payments), and analytics providers. These providers are contractually obligated to protect your information.
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: When you have given us explicit permission to share specific information
We never share, sell, or provide your phone number or SMS consent information to third parties or affiliates for their own marketing or promotional purposes.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. These include encryption of data in transit (SSL/TLS), secure storage of records, and restricted access to personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained for a minimum of 4 years from the date of consent or the date of your last interaction, whichever is later, as required by TCPA compliance standards.
8. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate personal information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Opt-out of marketing: Unsubscribe from marketing emails by clicking the unsubscribe link, or opt out of SMS by replying STOP
- Withdraw consent: Withdraw your consent to data processing at any time
To exercise any of these rights, contact us at heather@heathergrizzard.com.
9. California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect, request deletion, and opt out of any sale of personal information. We do not sell personal information. To submit a request, email heather@heathergrizzard.com.
10. Cookies
Our Site uses cookies and similar tracking technologies to enhance your experience, analyze traffic, and serve relevant content. You can control cookies through your browser settings. Disabling cookies may affect certain features of our Site.
11. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our Site or services after changes are posted constitutes your acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or our SMS practices, contact us at:
Heather Grizzard
Email: heather@heathergrizzard.com
Website: heathergrizzard.com